Resources
Plain answers for multi-location chains.
Short guides on managing how every branch appears, how reviews are answered, and how to see which locations are behind.
How should a chain manage Google Business Profiles for many branches?
How multi-location chains keep every Google Business Profile consistent: one standard, one accountable owner, and regular checks.
Who should answer reviews in a chain: head office or the branches?
Head office or branches: who should reply to customer reviews in a multi-location chain, and what should be escalated.
How should chains handle holiday hours on Google?
How multi-location chains keep holiday and special hours correct on Google for every branch, including Ramadan and Eid.
How do you compare branches on local performance?
How operations and marketing leaders rank branches on local performance: the measures to use, how often, and what to do with the ranking.
What should a local visibility audit include?
What a useful local visibility audit covers for a multi-location chain, and the questions to ask before accepting one.
Local visibility glossary
Plain definitions of the terms used in local visibility and reputation management for multi-location chains.